How It Works

Four Steps to Capturing More Calls When You Cannot Answer

CallCover Services works with your existing business number. No new numbers for your customers and no complicated setup.

01

Forward Your Business Line

Set up call forwarding from your existing business number to CallCover Services. In most cases, it takes only a few minutes and works with many carriers and VoIP systems.

  • Keep your existing phone number
  • Works with many carriers and VoIP systems
  • Turn on or off anytime you want
  • Simple month to month service

Call Forwarding

Your Business Number

(555) 123-4567

Forward to CallCover

(555) 987-6543

Setup is typically completed in a few minutes

CallCover

"Thank you for calling Rodriguez HVAC. How can I help you today?"

Customer

"Hi, my AC stopped working and it's really hot in here."

CallCover

"I'm sorry to hear that. I can help. Is this urgent, or can it wait until tomorrow?"

02

Natural, Customer Friendly Conversations

CallCover Services uses voice AI to handle conversations in a natural way. No robotic menus and no frustrating button pressing.

  • Uses your business name and greeting
  • Understands context and intent
  • Handles interruptions naturally
  • Keeps customers out of voicemail when you are busy
03

Gathers Key Details

CallCover asks the right questions to understand what the caller needs, when they need it, and how urgent it is.

  • Identifies request type and urgency
  • Collects contact information and address
  • Captures preferred times for scheduling or a callback
  • Records special notes or requirements

Call Details Summary

Request Type

AC repair, not cooling

Urgency

High priority

Customer

John Smith, (555) 234-5678

Location

123 Main St, Springfield

Preferred Timing

Today if possible

Example shown for illustration. Questions and fields can vary by business.

Appointment Scheduled

When enabled

Added to your calendar:

Tuesday, Jan 15 at 2:00 PM

Water heater installation, John Smith

123 Main St, Springfield

Notification Sent

For urgent requests

URGENT: Burst pipe request

Customer: Sarah Johnson

Phone: (555) 345-6789

Location: 456 Oak Ave

Needs prompt attention

04

Routes Requests Based on Your Preferences

CallCover Services can route requests based on urgency and your preferences. That can include scheduling, sending a notification, or capturing details for follow up.

  • Routine requests can be scheduled when enabled
  • Urgent requests can trigger SMS notifications
  • Scheduling can sync to your calendar when configured
  • You control the rules and preferences

Technical Details

Built for reliability and security

Call Routing

Works with many carriers and VoIP systems. Simple call forwarding setup with no hardware required.

Voice Quality

Natural sounding voice with strong speech recognition. Built to handle real world environments like background noise.

Scheduling and Calendar Sync

Scheduling can be enabled and configured to sync with supported calendar tools depending on your setup.

Security

Encrypted data handling and access controls designed to protect call information and customer details.

Ready to Capture More Calls?

Try CallCover Services with a live demo call right now

Call the Demo Line