Support

If you need help with CallCover Services, we're here. This page explains how to get support and what to expect.

How Support Works

CallCover Services is monitored and maintained behind the scenes. Many issues are addressed proactively to help minimize impact on call coverage.

When you need to make changes or have questions, support is available to help. We keep things simple and straightforward.

How to Get Support

Email Support

For most questions or updates, email us and we'll respond promptly.

support@callcover.co

Phone Support

If something urgent is affecting call handling, call us directly.

(555) 123-4567

Extended and after hours coverage is available as an add on.

Response Expectations

Most requests are handled within one business day. Urgent call-handling issues are prioritized and addressed as quickly as possible.

We aim to keep support simple and responsive, without unnecessary back and forth.

Common Reasons to Contact Support

Updating call routing or coverage preferences
Changing notification preferences
Questions about usage or billing
Reporting an issue with call handling

What Support Covers

What We Cover

  • Helping keep call coverage running smoothly
  • Making reasonable configuration updates related to call handling and coverage
  • Answering questions about how CallCover works

What We Don't Cover

  • Marketing advice
  • Lead generation
  • CRM or website changes
  • Custom business consulting

Still Have Questions?

If you're not sure whether something is a support issue, reach out and we’ll help you figure it out.